Got a bug, a feature idea, a stubborn file that won't convert, or a business question? We'd genuinely like to hear it. There's one inbox, it's read by actual people, and you don't need an account, a login, or a meeting invite to use it. Email hello@whatthegif.com and we'll take it from there.
The one address that does everything
hello@whatthegif.com is the front door for all of it. No ticket portal, no "create an account to view your case," no chatbot warming up before a human appears. Tell us what's up in plain English and add a little context, so we can actually help instead of firing back five clarifying questions.
What to write to us about
- Bug reports. Something broke, hung, or output looked wrong. Best part: you can show us the bug with the tool itself. Record a short GIF of whatever went sideways in What the GIF and attach it. A five-second clip beats three paragraphs every time. Include your browser and OS, plus the source format (MP4, MOV, WebM) if it's a conversion issue.
- Feature requests. Wish the timeline did one more thing? Want another locked aspect ratio beyond 16:9, 9:16, 1:1, 4:5, and 4:3? Send it. We can't build everything, but we read everything.
- A format that won't convert. Tell us the file extension and roughly how it was recorded, screen capture, phone, or exported from an editor. You don't have to send the file. See below.
- Press and partnerships. Writing about us, or want to work together? Subject line "Press" or "Partnership" gets it to the right pile.
- Advertising and sponsorship. The tool is free because ads keep the lights on. If you'd like to advertise or sponsor, we're all ears, say "Advertising" and tell us about your audience.
You never have to send us your video
This is the whole point of the tool, and it's the whole point of our support. The converter runs entirely in your browser tab, nothing is uploaded, ever, which is exactly why corporate IT and security teams stop sweating. So when you contact us, please don't attach your source footage. If you want to demonstrate a problem, export a short, harmless GIF (drop the fps to 10–15 and keep it under roughly 2–5 MB so it lands in our inbox) and send that instead. Your originals stay on your machine, where they belong.
How fast we reply
We're a small team of exactly 1, and we answer between pitches and deadlines, so expect a thoughtful reply within a few business days, not an instant auto-bot pretending to care. We'd rather give you a real answer than a fast non-answer. If your message is time-sensitive, say so in the first line and we'll triage accordingly.
Try the quick answers first
A lot of "how do I…" questions are already covered, and you'll get an answer in seconds instead of days:
- Check the FAQ on the homepage for the common ones, file size, supported browsers, and why nothing uploads.
- Need it cut to the exact frame? Read Frame-perfect trimming to nudge your in and out points by a single frame with the arrow keys.
- Dropping the GIF into a deck? See PowerPoint & Keynote (Insert ▸ Pictures ▸ This Device) or Bug reports & demos for repro clips that actually loop on the projector.
Still stuck? That's exactly what the inbox is for. Email hello@whatthegif.com and we'll dig in.